Ralford.net

  [Workplace]

Sticky pads are great for writing down something that you don't want to forget, like picking up milk or beer when you're almost out. But when you want to permanently remember something, it's best to post it in a shared document, or more specifically a wiki. I've read about numerous workers using wikis in the workplace, and we've done the same at my place of employment.

I must say that the work wiki has become a lifesaver. Its great for keeping track just about everything. I don't care how many (or how few) people actually use it.

As the wiki grows, I see it turning into a starting place for product application notes. When customers begin to ask questions about what the funnyPurple module does, our staff looks it up and throws it in the wiki. The wiki becomes a quick reference for other customers who may ask similar questions about the funnyPurple module. A few weeks or months later an engineer may happen to be working on a new revision of the funnyPurple module. He makes some additions and updates to the funnyPurple module section in the wiki. The new funnyPurple module gets released, and customers ask more questions. By this point, all our staff says "grr, these customers keep asking about this, lets just publish it as an application note".

One more reason why you should write it down.

Comments (0)      Post a Comment